24/7 Monitoring
Continuous oversight of every connected lift, day and night — no gaps, no downtime blind spots.
CONTINUOUS 24 / 7 / 365
Always-on intelligence for every connected lift.
Always-on telemetry from every connected lift, with fault detection, technician alerts and predictive maintenance insights.
CONTINUOUS24 / 7 / 365
Always-on telemetry from every connected lift.
IMMEDIATE< 60 seconds
From fault detection to technician alert.
PREDICTIVE~ 62 day
Average lead time on wear-based interventions.
WHAT IT DOES
Twelve capabilities. One connected platform.
Every feature is designed around one goal: keeping your lifts moving and giving you complete visibility over how they're performing.
Real-Time Fault Detection
Anomalies are surfaced the moment they occur, not when a passenger picks up the phone.
Instant Technician Alerts
Our on-call service team is notified automatically with full fault context.
Faster Response Times
Technicians arrive briefed and equipped, cutting first-attempt fix time.
Predictive Maintenance
Trends across ride quality, door cycles and drive currents flag issues before failure.
Reduced Downtime
Early detection means most faults are resolved before they interrupt passenger service.
Live Equipment Status
Building managers see real-time operational status across every asset.
Performance Reporting
Detailed reports on faults, uptime, ride quality and maintenance history.
Asset Insights
Understand how each lift performs over time to plan smarter capital works.
Improved Passenger Safety
Rapid detection reduces the likelihood of entrapments and service disruptions.
Better Communication
Automated updates keep building managers informed on every incident.
Future Ready
Cloud-based platform built for smart buildings and connected facility ecosystems.
WHAT YOU GET
Features are the how. These are the why.
Remote Monitoring exists to deliver measurable outcomes to the people responsible for buildings — not to hand you another dashboard.
01Less downtime
02Fewer unexpected breakdowns
03Faster technician response
04Better visibility
05Improved safety
06Reduced operational disruption
07Longer equipment life
08Greater confidence in lift performance
09Better planning for future upgrades
10Improved service quality
FLAGSHIP PLATFORM
The intelligent monitoring layer for every lift in your portfolio.
A cloud-connected system that continuously watches over lift performance — detecting faults the moment they appear, alerting the right technician instantly, and turning maintenance from reactive to predictive.
01 / SENSE
Sense
Edge devices stream controller data continuously to the Horizon cloud.
02 / DETECT
Detect
Machine-assisted analysis flags any deviation from the lift's baseline profile.
03 / DISPATCH
Dispatch
The right technician is automatically alerted with full context.
04 / RESOLVE
Resolve
Fault data feeds trend analysis, informing the next preventative cycle.
SEE IT LIVE
Book a 20-minute walkthrough.
We'll show you the platform against a real lift fleet — and how it would apply to yours.